Support

We're here when something doesn't behave.

Most questions about WatchRadar fall into one of the categories below — getting a clean scan, reading a verdict, issuing or verifying a certificate, or managing your subscription through Apple. If you don't find an answer here, email contact@watchradar.space and we'll respond within one business day.

Getting started

WatchRadar runs the analysis on five guided photographs of the watch. The Live Loupe walks you through the angles in this order: dial straight on, bezel close-up, crown side, full case profile, and finishing detail. Each frame is sealed before the next angle unlocks; you can re-take any frame from the bottom strip before generating the dossier.

Reading a verdict

WatchRadar returns one of three verdicts and a confidence score out of 100. The verdict is what you act on; the score tells you how strongly the cues line up.

Authenticity Certificates

A certificate seals a dossier into a public, third-party-verifiable record with a unique WRC-id, a verification URL, and a QR code that resolves to a public lookup page. Certificates are the format you hand to a buyer, attach to a Chrono24/eBay listing, or file with your insurer.

Subscriptions, certificates and billing

WatchRadar is free to download and free to scan. The paid surface is per-certificate issuance — billed once per certificate you sign, through Apple's in-app purchase flow. There is no recurring subscription required to use the app.

Troubleshooting

Privacy & data

Scan images are processed on-device by default; the catalog retrieval step retrieves only a compact embedding, never the raw photo. For the full picture see the Privacy Policy. To request access, correction or deletion of personal data, email contact@watchradar.space from the email tied to your account so we can verify the request.

Reporting a bug or requesting a feature

Bug reports and feature requests both go to contact@watchradar.space. Useful things to include in a bug report: the iPhone model and iOS version, the WatchRadar build number (visible at the bottom of Settings), the watch reference you were scanning, and a screen recording or screenshot of the issue.

Contact

contact@watchradar.space — email is the fastest way to reach a human. We respond within one business day.

Frequently asked questions

Is WatchRadar a guarantee of authenticity?

No. WatchRadar reads visual signals from the photos you take and gives you a confidence-based verdict. It is not a legal certificate of authenticity, and it does not replace a movement inspection by a qualified watchmaker for high-value purchases.

Is WatchRadar available outside iPhone?

Not yet. WatchRadar is iPhone-only — the on-device AI model and the Live Loupe capture flow rely on iPhone-specific hardware. An iPad version is on the roadmap; Android and Apple Watch are not currently planned.

How do I delete my account and data?

Open Settings inside WatchRadar and tap Delete account, or email contact@watchradar.space from the email tied to your account. Deletion removes your scan history, watch box and any provenance you uploaded. Issued Authenticity Certificates can be taken down on request — let us know which WRC-ids in the same email.

Can I get a refund for a certificate I generated by mistake?

Refunds are processed by Apple at reportaproblem.apple.com within the standard Apple refund window. Mention "issued by mistake" in the reason — Apple typically grants these, especially within 48 hours of the purchase. We can also revoke the certificate at your request so the public verification page is no longer live.

Does the app work without an internet connection?

The capture flow and the on-device verdict run offline. The catalog retrieval step (reference matching, market value, certificate issuance) requires a network connection. If you scan offline, the dossier completes the on-device portion immediately and finishes when the device is back online.

My region or language is not in the app — can you add it?

Yes — email contact@watchradar.space with the language you would like to see. Localization is a low-cost ask for us; we add new languages as users request them. The website is currently published in English, German, French and Japanese.

Still stuck? Email contact@watchradar.space.

We respond within one business day, faster on weekdays.

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